---
title: Support Portal | Island Pitch
description: Discover clear answers to support questions at Island Pitch. Access FAQs, learn about pricing, and find resources tailored for clients and visitors alike.
image: https://islandpitch.com/hubfs/service%20catalog%20images/Thumbs%20up%20for%20Seamless%20Brand%20Editing.png
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# Harbor Support FAQ

## 🛟 Sending out an SOS?

Here at Island Pitch, we believe knowledge should be easy to find — whether you’re a client, a curious visitor, or someone just figuring out what support even means. Our **FAQs & Knowledge Base** is here to guide you with clear, no-fluff answers to your biggest questions.

Whether you're inside your logged-in portal or just browsing from the outside, we've got you covered.

### 🌴 Not Yet a Client?

You don’t need to be logged in to learn how we work. Here are some of the most common questions we get before people join the Island Pitch crew:

🧾 How does pricing work?

We offer:

- **Support Budgets** (monthly or quarterly)
- **Subscription Services** (for tools and automation)
- **Proposal-Based Projects** (larger features or custom builds) [See full breakdown → [Pricing & Engagement Models](https://islandpitch.com/support/pricing)]

⏱️ How fast can I get help?

If you're on a support plan, requests are usually started within 1–2 business days. Bigger projects are scheduled based on scope and availability.  

🧰 What kind of things can you help with?

From CRM clean-ups and workflow automation to design tweaks and new feature rollouts — we support a wide range of tech and creative needs. And if we don’t do it, we likely know someone who does.

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### ⚓ Already a Client?

Welcome back, crew member. Here’s what you can expect inside the Harbor Support Portal:

🛠️ How do I submit a request?

Log in to the [Harbor Support Portal](https://islandpitch.com/support/portal) and use the “Submit a Request” button. You can choose from categories like:

- Support & Fixes
- Training or Guidance
- New Features or Ideas

🔍 How can I check the status of my ticket?

Once logged in, you’ll see a full list of your requests with filters for status and priority. You can comment directly, upload attachments, and track progress in real-time.

📂 Where can I find project documents?

Shared files, proposals, timelines, and reports are available in your **Client Portal Dashboard**. We’ll also link important docs directly in your tickets for quick access.

🧾 How do you track time and effort?

Each support task is logged in Jira, grouped by category, and time-stamped. You’ll see clear summaries in your reports, and we only track what we actually spend helping you — no fluff.

![Versatile in mascot and story telling for brand recognition. Robot is reading a book about branding.](https://islandpitch.com/hs-fs/hubfs/service%20catalog%20images/Ip%20bot%20reading%20a%20book_storytelling.png?width=681&height=805&name=Ip%20bot%20reading%20a%20book_storytelling.png)

### 📚 Knowledge Base Topics (Updated Regularly)

We’re always adding to this list based on real client questions.

- Setting up your first support request
- Understanding feature-based pricing
- Tips for clean data imports
- When to choose automation over manual work
- How to prep your team for launch

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![Motion Graphic Animation Thumbs Up. Approval!](https://islandpitch.com/hs-fs/hubfs/service%20catalog%20images/Thumbs%20Up%20Masked%20Crewsader.png?width=316&height=300&name=Thumbs%20Up%20Masked%20Crewsader.png "Motion Graphic Animation Thumbs Up. Approval!")

### 📣 Don’t See Your Question?

Reach out through the Harbor Support Portal. We’ll get back to you — and probably turn your question into the next FAQ!

**Do Cool Things the Right Way!® — and never feel stuck again.**

[Jump Into the Portal](https://islandpitch.com/support/portal)

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