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Harbor Support FAQ

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Here at Island Pitch, we believe knowledge should be easy to find — whether you’re a client, a curious visitor, or someone just figuring out what support even means. Our FAQs & Knowledge Base is here to guide you with clear, no-fluff answers to your biggest questions.

Whether you're inside your logged-in portal or just browsing from the outside, we've got you covered.

🌴 Not Yet a Client?

You don’t need to be logged in to learn how we work. Here are some of the most common questions we get before people join the Island Pitch crew:

🧾 How does pricing work?

We offer:

  • Support Budgets (monthly or quarterly)

  • Subscription Services (for tools and automation)

  • Proposal-Based Projects (larger features or custom builds) [See full breakdown → Pricing & Engagement Models]

⏱️ How fast can I get help?

If you're on a support plan, requests are usually started within 1–2 business days. Bigger projects are scheduled based on scope and availability.

🧰 What kind of things can you help with?

From CRM clean-ups and workflow automation to design tweaks and new feature rollouts — we support a wide range of tech and creative needs. And if we don’t do it, we likely know someone who does.

⚓ Already a Client?

Welcome back, crew member. Here’s what you can expect inside the Harbor Support Portal:

🛠️ How do I submit a request?

Log in to the Harbor Support Portal and use the “Submit a Request” button. You can choose from categories like:

  • Support & Fixes

  • Training or Guidance

  • New Features or Ideas

🔍 How can I check the status of my ticket?

Once logged in, you’ll see a full list of your requests with filters for status and priority. You can comment directly, upload attachments, and track progress in real-time.

📂 Where can I find project documents?

Shared files, proposals, timelines, and reports are available in your Client Portal Dashboard. We’ll also link important docs directly in your tickets for quick access.

🧾 How do you track time and effort?

Each support task is logged in Jira, grouped by category, and time-stamped. You’ll see clear summaries in your reports, and we only track what we actually spend helping you — no fluff.

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📚 Knowledge Base Topics (Updated Regularly)

We’re always adding to this list based on real client questions.

  • Setting up your first support request

  • Understanding feature-based pricing

  • Tips for clean data imports

  • When to choose automation over manual work

  • How to prep your team for launch

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📣 Don’t See Your Question?

Reach out through the Harbor Support Portal. We’ll get back to you — and probably turn your question into the next FAQ!

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