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Support Budgets: Everything You Need to Know

Island Pitch Crew
Island Pitch Crew |

🧾 What’s a Support Budget?

A support budget is a set amount you allocate each month or quarter for on-demand help from Island Pitch. Rather than quoting every single task, your budget acts like a running tab for updates, fixes, improvements, and strategic tweaks.

No delays. No surprises. Just steady, reliable support when you need it.

🛠️ What Kinds of Tasks It Covers

Support budgets are perfect for:

  • Website updates and copy edits

  • CRM cleanups and contact organization

  • Automation fixes and enhancements

  • Import/export and bulk data updates

  • Form tweaks and visual layout changes

  • Troubleshooting bugs

  • Light training or recorded walkthroughs

If it’s something we can knock out efficiently without a full rebuild — it's usually fair game.

⏱️ How We Track Time (with Jira)

All work is tracked through Jira (via the Harbor Support Portal):

  • Each task is logged and categorized

  • Time is tracked in real time

  • Monthly reports show exactly how your budget is used

No mystery math. Just clear visibility.

📅 Choosing the Right Budget: Our Crew Plans

Choose a budget that fits your workflow and goals. You can always adjust later as needs change.

💡 Crew Plans:

  • $895/month – Perfect for light-touch edits and regular check-ins

  • $1,675/month – Great for consistent support, automations, and growing needs

  • $2,450/month – Ideal for fast-paced teams with multiple active workstreams and strategic needs

  • Custom – Designed for high-volume or enterprise-level support across platforms

 

We’ll flag if we see you consistently under- or over-using your plan and suggest smart adjustments.

✅ How to Request Work

Requesting support is simple:

  1. Log in to the Harbor Support Portal

  2. Click Submit a Request

  3. Choose your request type: Support, Training, or New Feature

  4. Add clear details, relevant files, and hit submit!

We triage it, estimate the effort, and confirm what fits your current plan.

🟡 Nearing Your Limit? Here’s What Happens

If your support usage is approaching your monthly or quarterly cap:

  • We’ll notify you right away

  • You can pause, scale back, or roll remaining requests forward

  • Or choose to increase your plan for more support

No unexpected invoices. You stay in control.

🏁 Quick Recap

  • Set your budget. Send your requests.

  • Track everything in real time.

  • Stay flexible and focused.

Support Budgets mean less back-and-forth and more done. Let’s Do Cool Things the Right Way!®

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