A support budget is a set amount you allocate each month or quarter for on-demand help from Island Pitch. Rather than quoting every single task, your budget acts like a running tab for updates, fixes, improvements, and strategic tweaks.
No delays. No surprises. Just steady, reliable support when you need it.
Support budgets are perfect for:
Website updates and copy edits
CRM cleanups and contact organization
Automation fixes and enhancements
Import/export and bulk data updates
Form tweaks and visual layout changes
Troubleshooting bugs
Light training or recorded walkthroughs
If it’s something we can knock out efficiently without a full rebuild — it's usually fair game.
All work is tracked through Jira (via the Harbor Support Portal):
Each task is logged and categorized
Time is tracked in real time
Monthly reports show exactly how your budget is used
No mystery math. Just clear visibility.
Choose a budget that fits your workflow and goals. You can always adjust later as needs change.
$895/month – Perfect for light-touch edits and regular check-ins
$1,675/month – Great for consistent support, automations, and growing needs
$2,450/month – Ideal for fast-paced teams with multiple active workstreams and strategic needs
Custom – Designed for high-volume or enterprise-level support across platforms
We’ll flag if we see you consistently under- or over-using your plan and suggest smart adjustments.
Requesting support is simple:
Log in to the Harbor Support Portal
Click Submit a Request
Choose your request type: Support, Training, or New Feature
Add clear details, relevant files, and hit submit!
We triage it, estimate the effort, and confirm what fits your current plan.
If your support usage is approaching your monthly or quarterly cap:
We’ll notify you right away
You can pause, scale back, or roll remaining requests forward
Or choose to increase your plan for more support
No unexpected invoices. You stay in control.
Set your budget. Send your requests.
Track everything in real time.
Stay flexible and focused.
Support Budgets mean less back-and-forth and more done. Let’s Do Cool Things the Right Way!®